Ovago

About Ovago

Founded over a decade ago, Ovago positions itself as a flight search engine and booking platform, offering services spanning flights, hotels, car rentals, and activities. With a headline claim of 600,000+ travelers served, a presence in 120+ countries, and a staff of 12,500 specialists, Ovago asserts its experience and global reach. Scratchcoup offers the best deals and offers to the customers of Ovago. Grab the deal today.
 It serves both individual and business travelers, emphasizing corporate travel management, 24/7 support, and access to over 400 airlines .

However, beyond its broad marketing, Ovago maintains a low profile—there are no public financial statements, IPO filings, or investor disclosures available. Its revenue, profitability, or growth metrics remain private, which is common among many online travel agencies (OTAs).

Service Model & Offerings

Ovago operates in the crowded OTA landscape, akin to platforms like Expedia, Priceline, Skyscanner, and Kiwi. Its core features include:

Transparent Flight Comparisons: Users can search, compare, and book flights across hundreds of airlines

Multi-modal Travel: Bookings for flights, hotels, car rentals, and local activities are all available in one interface .

Corporate & Group Travel: Tailored group-booking solutions and corporate travel management, including policy compliance and expense insights .

Flexible Payment Options: Features like “Buy Now — Pay Later” and guaranteed lowest prices aim to appeal to cost-savvy travelers

24/7 Global Customer Support: A key selling point, though experiences vary greatly in quality .

Reputation Snapshot: Praise vs. Pitfalls

Happy Travelers
A segment of users leaves glowing reviews highlighting:

Quick, courteous service:

“Had an amazing experience … called them 2 or 3 times … they answered within seconds”

Prompt resolution and reassurance:

“Initially I was a bit skeptical … Femmy assured me … Extremely patient … guided me through”
SiteJabber

These suggest Ovago performs well when bookings unfold smoothly.

Alarming Complaints

Yet, discontent appears prevalent, with reviews citing:

Hidden charges & lack of transparency

“The lack of transparency is infuriating … final price much higher than initially advertised”

“Seat selection costs a lot more than expected”

Overbooking and unauthorized changes

“They altered flight details without notification … forced extra unauthorized booking charges”

Complaints Board

Refund delays and retention issues

“Withholding my refund of over $3,200 … Ovago not only has the money we paid them but also the refund from the airline”

“Refund refused of $1,200 … case is being handled by US department of Transportation”
SiteJabber
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Stranded travelers and poor crisis handling

“Worst experience … no hotel voucher, no bags, zero help”

Frustration with booking doublespeak

A Reddit user recounts:

“5 days after booking we got scheduled change … internal screaming … booking changed dozens of times”

Lack of accountability

“They typically issue a confirmed ticket … then cancel it … and blame the airline”.

Reddit Insight

Reddit users highlight endemic OTA pitfalls:

“Third party booking sites are a no‑go … if anything changes … the airline doesn’t care, you are no longer their responsibility”

These caution that engaging an OTA often severs the direct airline relationship, making changes or cancellations more complex—an issue recurring in Ovago’s case.

Safety & Legitimacy: Legit, But Risky

Registered and Certified

Ovago is an officially registered travel agency, with compliance certifications—like ARC membership and other travel-industry formalities. So, it is legit in legal terms.

Caveats to Consider

OTAs as intermediaries are often at odds in changes or refunds.

Ovago’s hidden fees, delayed confirmations, and opaque communication appear systematic in multiple reviews.

Refund delays can be alarming, with funds held for weeks or months, sometimes requiring disputes or DOT intervention.

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FAQs 

What all services does Ovago offers?

Ovago is a travel agency where you can get affordable flight tickets and  Hotel bookings to get extra discount use Scratchcoup discount code to avail the offers.

How can someone contact to the customer care support?

You can easily contact to the customer care through their live WhatsApp chat or hotline number and with their email support team.

What is the process of free cancellations in Ovago?

Yes there is an option for free cancellations in Ovago it depends how you are booking the tickets if there is an option available for free cancellation then you will get the refund very easily.